Improving on-time performance in health care organizations: a case study


This paper, co-authored by Charlotte Batson with Sophie LaPierre and Suzanne McCaskey, describes the analysis performed for the case study for West Paces Medical Center that was part of the IBM grant project.

In this paper, we propose a strategy to build a measurement system that helps improve on-time performance in health care organizations. We analyze the measurement system for monitoring the performance of daily start times of first surgeries in a U.S. hospital. Read more.